Salesforce Service Cloud – AI-Powered Customer Service Innovation
Salesforce Service Cloud is the world's #1 CRM-based customer service platform , maximizing customer satisfaction through customer support, ticket management, omnichannel support, AI chatbots, and automated workflows. Leverage powerful cloud-based customer support capabilities to deliver faster, more personalized customer responses and transform your business's service efficiency.
Why Salesforce Service Cloud?
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The world's leading CRM-based customer service solution – the platform trusted by global companies.
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Rapid customer support with AI and automation – speeding up consultations and reducing operating costs.
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Improve customer satisfaction with omnichannel support – provide fast and consistent customer response anywhere.
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Real-time analysis and reporting capabilities – enabling service performance measurement and continuous improvement.
Customer 360-Degree View
Connect your entire business to solve problems and enhance customer satisfaction. Provide agents with complete visibility into every interaction they've had with customers.
Mobile first
The powerful capabilities of the Salesforce platform are not limited to desktops. Leverage intuitive drag-and-drop tools and ready-to-use mobile apps to deliver engaging experiences to your customers and employees.
Easy customization
Easily customize Service Cloud to fit your workflow. Automate business processes with intuitive tools, workflows, and more.
Innovation and scalability
The platform enables the easy application of innovative technologies like AI and IoT in the customer service domain.
AI-driven customer support innovation in Salesforce Service Cloud – Agentforce
Agentforce is an AI-based customer service automation solution built into Salesforce Service Cloud that quickly processes customer inquiries, maximizes agent productivity, and provides more personalized customer experiences . Through integration with Salesforce Einstein AI , it analyzes data in real time and automatically recommends the optimal response solution to improve customer service quality.
Source: salesforce.com
Communities
Enhance customer satisfaction and deliver personalized customer service by implementing self-service portals and communities.
• Easily customize customer portals or community sites.
• Integrate with the Salesforce platform to provide seamless self-service experiences.
• Foster a community where customers can assist each other.
• Offer personalized and intelligent customer service using Einstein.
Field Service
Improve frontline workers' productivity with field service, optimizing costs while revolutionizing the customer service experience.
• Respond to field service requests faster.
• Enhance the productivity of employees working in the field.
• Automate customer visit scheduling.
• Access real-time information on field service operations.
• Provide customers with the latest updates.
• Manage the field workforce efficiently.
