What is Agentforce?
Agentforce is a platform powered by Salesforce that allows users to build and customize AI agents that support employees and customers 24/7. These proactive and autonomous agents are trained with data relevant to their role and can work independently across a variety of business areas, including customer service, sales, and marketing.
Agentforce skills and benefits
Manage sales opportunities more effectively and monitor your pipeline more accurately.
Automate administrative tasks and close more deals faster with the world’s most trusted sales force automation software.
Automation
Deploy agents to automate routine tasks, freeing up humans to focus on more complex tasks.
Personalized Experience
Personalize customer experiences by leveraging data from your CRM, data cloud, and other sources.
24/7 support available
Improve customer satisfaction by providing 24/7 support.
Cost-effectiveness
Reduce operating costs by automating tasks and increasing efficiency.
Scalability
Scale to meet increased demand without adding additional staff.
Data Security
Agentforce uses strong guardrails to secure your data. Agents are equipped to escalate suspicious conversations to human agents.
Agentforce Certified Partner
As a certified Salesforce Agentforce partner, Solomontec provides professional implementation, customization, and training services for successful Agentforce adoption.
Solomontech Agentforce 서비스 패키지
Agentforce로 AI 기반 고객 경험 혁신을 시작하세요.
솔로몬텍은 Salesforce Agentforce를 활용하여 빠르고 유연하게 AI Agent를 도입하고, 고객사의 디지털 전환을 가속화합니다.
Agentforce Skills
Agentforce agents can autonomously handle tasks in a variety of business areas.
In addition to the representative examples, you can implement agents tailored to your business.
customer service
Agentforce is an AI-based service agent that enables 24/7 multi-channel customer communication. It provides fast and accurate problem resolution with reliable data, and can be easily configured with templates or low-code environments. It also has security guardrails and human employee linkage functions.
Personal Shopper
A personalized assistant provides shoppers with personalized conversations, guided searches, and tailored product recommendations to help them quickly and easily find and purchase the products they want on your commerce site or preferred messaging app.
Sales SDR
Agentforce SDR is an AI-based sales assistant tool that automates product inquiry answering, task processing, meeting scheduling, and engages prospects and informs sales reps across multiple channels and languages with customized settings based on business data.
Marketing Campaign
Agentforce Campaigns is a tool that optimizes marketing processes by enabling marketers to efficiently perform tasks such as creating campaign outlines, segmenting customers, creating content, and building customer journeys by utilizing trusted AI agents, and proactively suggesting improvements through 24/7 continuous analysis and KPI monitoring.
Sales Coach
Sales Coach Agent is a comprehensive sales coaching solution that leverages CRM data to enhance sales reps’ capabilities through personalized role-plays, feedback, and actionable suggestions, and analyzes the effectiveness of coaching to facilitate ROI evaluation.
Custom implementation
Agent configurations are possible to suit the purposes of various industries.
Agentforce lets you quickly configure any agent using existing Salesforce tools like Apex and API.
Our Salesforce Service Area
Based on our customer-centric culture, we can provide customized services according to our clients' needs.
Salesforce Implementation Consulting
Solomontech designs optimal Salesforce implementation strategies tailored to your industry, business size, and goals. We combine various cloud products—Sales Cloud, Service Cloud, and Experience Cloud—to build an architecture that fits your business.
Salesforce Integration Service
We seamlessly integrate Salesforce with external systems such as ERP, groupware, e-approval, and contact centers. Whether through API development, Mulesoft, or AWS services, we create a connected enterprise environment.
Salesforce AI/Analytics
We unlock powerful business insights through advanced analytics based on CRM data. By integrating Salesforce Data Cloud and Tableau, we enable predictive modeling and AI-powered customer segmentation for optimized sales and marketing strategies.
Agentforce AI
We implement AI-powered agents using Salesforce Agentforce to support 24/7 customer service, internal operations, and digital website engagement. We also support advanced AI use cases using Data Cloud RAG and Slack integrations.
Customization and Development
We deliver highly customized Salesforce environments that go beyond standard features. Using Apex, LWC, and Flow, we streamline workflows and enhance user experiences to meet your unique business needs.
Salesforce Operations and Maintenance (AMS)
Our dedicated Salesforce support team ensures stable system operations through issue resolution, functional enhancements, license management, and user training. We provide ongoing support under SLA-based service management.
Salesforce Quick Start Package
Designed for small and mid-sized businesses, our 2–4 week Quick Start packages deliver fast and cost-effective Salesforce implementation. We focus on essential features while ensuring a scalable foundation for future growth.
Salesforce Training and Onboarding
Our training programs help users and administrators quickly adopt Salesforce. From basic usage to admin-level management, we provide onboarding and enablement support to ensure successful long-term adoption.
Agentforce vs.
Traditional Chatbot
Agentforce is an AI agent system that goes beyond simple conversational responses to deeply understand customer requests and autonomously plan and execute complex tasks. It utilizes the Atlas Reasoning Engine to enable advanced reasoning and decision-making, and interacts with various Salesforce applications and data to perform more efficient work processing.
영역 | 챗봇 | 에이전트포스 |
|---|---|---|
이해력과 대응능력 | 미리 정의된 스크립트나 규칙에 따라 단순한 응답만 가능합니다. | LLM을 활용하여 대화의 전체 맥락을 이해하고 복잡한 상황에서도 적절히 대응합니다 |
확장성과 효율성 | 확장성이 제한적이며, 복잡한 상황에서 인간의 개입이 필요합니다 | 기업의 성장에 따라 확장 가능하며, 대규모 상호작용을 효율적으로 처리할 수 있습니다 |
복잡한 작업 처리 | 주로 단순한 작업과 FAQ 응답에 국한됩니다. | 복잡한 워크플로우를 자동화하고 여러 Salesforce 클라우드에서 작업을 수행할 수 있습니다 |
데이터 통합과 활용 | 제한된 데이터베이스에 의존하여 응답합니다. | 기업의 다양한 데이터 소스와 원활하게 통합되어 실시간 데이터 인사이트를 바탕으로 작업을 수행합니다 |
자율성과 의사결정 | 제한된 의사결정 능력을 가지며, 주로 사전 프로그래밍된 응답에 의존합니다. | 정보를 검색하고, 실행 계획을 수립하며, 자율적으로 작업을 수행할 수 있습니다 |
