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An Overview of Salesforce Service Cloud
Salesforce Service Cloud is a modern customer service platform that unifies case management, digital channels, automation, and AI. When combined with Data Cloud and Tableau, it delivers real-time insights and a complete service ecosystem. Solomontech’s experience with large automotive CRM programs demonstrates its ability to implement scalable, enterprise-grade service solutions.
Solomon Park
Nov 19
Tableau Cloud vs. Tableau Server: 8 Criteria Enterprises Should Consider
Choosing between Tableau Cloud and Server depends on your security needs, data location, IT capabilities, and BI strategy. Cloud offers fast deployment, lower maintenance, and immediate access to new AI features. Server provides deeper control, closed-network deployment, and strong integration with internal systems. Solomontech helps organizations identify the best fit for their environment.
Solomon Park
Nov 15
Salesforce Dreamforce 2025 Keynote Summary: Transition to the “Agentic Enterprise”
At Dreamforce 2025, Salesforce unveiled its bold vision for the Agentic Enterprise — a new era where humans and AI agents collaborate to transform work and customer experiences. Key announcements included Agent Force 360, Agent Force Vibes, and Data 360, marking Salesforce’s evolution into a fully agent-ready platform. Solomontech attended the event to witness these groundbreaking innovations firsthand.
Solomon Park
Oct 15
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