SALESFORCE
Salesforce Managed Services
Enabling stable operations and ongoing innovation in your Salesforce environment.
Based on extensive Salesforce project experience both in Korea and abroad, Solomontech provides managed services that keep your Salesforce environment in optimal condition while accelerating your business growth.
Global Operation
Solomontech provides 24/7 operational support through its global network.
By utilizing key locations in Korea, the US West Coast, US East Coast, Germany, and other regions, we respond quickly to customer needs. Direct operation of overseas branches and deployment of local staff enable us to deliver true 24-hour service worldwide.
Australia
China
Canada
Mexico
※ Working hours by office based on KST
Managed Services Package
Flexible Salesforce Managed Services — three packages to fit your unique business needs
Leveraging extensive cross-industry experience, Solomontech ensures the stable operation and continuous optimization of your Salesforce system.
Enterprise Plan
Key Features
- Fully customized system management
- Support for complex enterprise environments
- Managing a global multilingual environment
- Data Analytics Integrated Management
- 24/7 emergency support
- Deployment of a dedicated operations team
Rate plan
- Customized quotes based on customer needs
- Annual contracts available
Key Features of Solomontech’s Managed Services
Solomontech delivers specialized Salesforce managed services that accelerate your business growth—ensuring optimal system availability, efficient cost management, and continuous improvement.
1
Proactive Monitoring and Issue Management
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Real-time system health monitoring
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KPI tracking with custom alerts
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Instant root cause analysis and response to incidents
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Regular diagnostics of system performance
2
Business-As-Usual (BAU) Support
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Day-to-day issue resolution
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User support & access control
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Configuration & data management
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Streamlined process improvements
3
Release Management
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Impact analysis of Salesforce regular releases
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Risk assessment for new feature adoption
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Post-release review of key changes
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User training and change management
4
Custom Development Support
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Support for custom objects, triggers, Apex, and Flow
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Maintenance of external system integrations (ERP, websites, etc.)
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Advanced automation and workflow management
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Complex data integration and API management
5
Continuous Improvement
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Improvement recommendations to maximize Salesforce utilization
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Data quality management and optimization
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Workflow enhancements for greater operational efficiency
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Custom features tailored to customer requirements
6
Performance Optimization
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Faster performance across core processes
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Reduced costs for data storage and processing
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Optimized performance for large-scale data operations
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System optimization that improves user satisfaction
Case of Service Application
Based on Solomontech's extensive experience with Salesforce projects both domestically and internationally, we provide operational services that maintain our clients' Salesforce environments in optimal condition and accelerate business growth.
Global Customer
2023 ~ present
HMA
(DPM, CMT, CUV)
GMA
(DPM, CMT, CUV)
KUS (CMT)
Solomon America integrations and operations
Domestic Customer
2023 ~ Present
