SALESFORCE
Salesforce Managed Services
Enabling stable operations and ongoing innovation in your Salesforce environment.
Based on extensive Salesforce project experience both in Korea and abroad, Solomontech provides managed services that keep your Salesforce environment in optimal condition while accelerating your business growth.
글로벌 운영 대응
Solomon의 글로벌 네트워크를 통한 24시간 운영 지원
한국, 미 서부, 미 동부, 독일 등 각 지역 거점을 활용하여 고객사의 요구에 신속하게 대응합니다. 해외지사 직접 운영 및 현지 인력 배치로 24H 서비스 제공이 가능합니다.
※ Working hours by office based on KST
Managed Services Package
Flexible Salesforce Managed Services — three packages to fit your unique business needs
Leveraging extensive cross-industry experience, Solomontech ensures the stable operation and continuous optimization of your Salesforce system.
Key Features of Solomontech’s Managed Services
Solomontech delivers specialized Salesforce managed services that accelerate your business growth—ensuring optimal system availability, efficient cost management, and continuous improvement.
1
Proactive Monitoring and Issue Management
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Real-time system health monitoring
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KPI tracking with custom alerts
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Instant root cause analysis and response to incidents
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Regular diagnostics of system performance
2
Business-As-Usual (BAU) Support
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Day-to-day issue resolution
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User support & access control
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Configuration & data management
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Streamlined process improvements
3
Release Management
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Impact analysis of Salesforce regular releases
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Risk assessment for new feature adoption
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Post-release review of key changes
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User training and change management
4
Custom Development Support
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Support for custom objects, triggers, Apex, and Flow
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Maintenance of external system integrations (ERP, websites, etc.)
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Advanced automation and workflow management
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Complex data integration and API management
5
Continuous Improvement
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Improvement recommendations to maximize Salesforce utilization
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Data quality management and optimization
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Workflow enhancements for greater operational efficiency
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Custom features tailored to customer requirements
6
Performance Optimization
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Faster performance across core processes
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Reduced costs for data storage and processing
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Optimized performance for large-scale data operations
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System optimization that improves user satisfaction
서비스 적용사례
솔로몬텍은 국내외 다양한 Salesforce 프로젝트 경험을 바탕으로, 고객사의 Salesforce 환경을 최적의 상태로 유지하고 비즈니스 성장을 가속화하는 운영 서비스를 제공합니다.
Global Customer
2023 ~ 현재
HMA
(DPM, CMT, CUV)
GMA
(DPM, CMT, CUV)
KUS (CMT)
북미법인 구축 및
운영
Domestic Customer
2023 ~ 현재
