Salesforce Dreamforce 2025 Keynote Summary: Transition to the “Agentic Enterprise”

Solomontech joined the scene at Dreamforce 2025 in San Francisco.

This year’s Dreamforce 2025 Main Keynote showcased Salesforce’s bold vision for the future. The central theme, “The Agentic Enterprise”, marks the beginning of a new era where humans and AI agents work together to transform customer experience and business operations.

Core Theme: The Agentic Enterprise

Salesforce introduced a new paradigm where AI is not just an assistant but a true “team member” within the enterprise. Built on trust, this approach empowers people to delegate repetitive, low-value tasks to AI and focus on higher-value, strategic work that drives innovation and growth..

Key Product and Platform Updates

1. Agentforce 360 PlatformThe traditional Customer 360 has been completely re-engineered so that every Salesforce app is now “Agent-Ready.” The new Intelligent Context feature allows agents to instantly understand and act on complex enterprise data such as tables and workflows.

2. Agentforce Vibes (New Product)A groundbreaking AI-powered “Vibe Coding” solution that allows users to build applications, automations, and dashboards across Salesforce using only natural language prompts. It understands business language and automatically links relevant components and data, enabling even non-developers to create powerful AI solutions.

3. Data 360The next generation of Data Cloud, Data 360 transforms raw data into intelligent context that AI agents can leverage. Enhanced governance and security ensure that both structured and unstructured data follow policy controls, while new masking features protect sensitive internal information.

4. Agentforce Supply Chain (New Product)A revolutionary product for supply chain operations. Users can upload any document — structured data, unstructured notes, or even hand-drawn diagrams — and the system automatically generates a process blueprint and security architecture. For example, complex supplier onboarding workflows can be visualized and executed automatically by AI.

5. Agentforce IT Service (New Product)A new ITSM-focused solution that delivers AI-powered instant IT support via collaboration tools such as Slack and Teams. It handles common requests like granting application access or setting up new laptops, reducing IT workload and improving employee experience.

Core Functional Enhancements

• Agent Script: Converts unpredictable natural language instructions into deterministic code, ensuring reliability for mission-critical business processes.

• Agentforce Voice: Integrates AI agents into contact centers, unifying phone and chat interactions while preserving context for seamless omnichannel experiences.

Expanded Product Portfolio

The Agentforce layer now extends across the entire Salesforce ecosystem, including: Agentforce Marketing, Agent Force HR Service, Revenue Management, MuleSoft Agent Fabric, and the new Agent layer for Tableau.

Watch the Keynote: Dreamforce Main Keynote 2025

https://www.youtube.com/watch?v=KrRzQp_hebw

Solomontech at Dreamforce 2025

As an official Salesforce partner, Solomontech is participating in Dreamforce 2025 to explore the expansion of next-generation AI ecosystems including Agentforce, Data Cloud, and Tableau Next. We will continue to share insights and deliver innovative Salesforce-based AI solutions that accelerate digital transformation for our clients.